Privacy Policy

Fitform (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order via WhatsApp or our website.
• Contact us for support or inquiries.
• Sign up for our newsletter or marketing communications.

This information may include your name, contact details (phone number, email address), delivery address, and payment information.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you regarding your orders or inquiries.
• Send you marketing communications (if you have opted in).
• Improve our products and services.
• Comply with legal obligations.

3. WhatsApp Communication

By contacting us via WhatsApp, you acknowledge that WhatsApp is a third-party platform with its own privacy policy. We use WhatsApp to facilitate quick ordering and support. Please avoid sharing sensitive personal information via WhatsApp that is not required for your order.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Third-party service providers (e.g., couriers) to fulfill your orders.
• Regulatory authorities if required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.

6. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information for marketing purposes.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: